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JJB Sports Report Card & Customer Reviews

Ratings Report Card*

JJB Sports JJB Sports

Rated by
25,000 customers
since 2005
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 91% 90%
Neutral 1% 2% 2%
Negative 8% 7% 8%
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*Ratings are for the past 180 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 21, 2008

I was only dissapointed that neither club came with a head cover which I had expected being ew clubs and feel sure in JJB store we had seen with cvers and my mates who have bought K1 Drivers all have them with headcovers as well as the utility hybrid K1 have head covers
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jul 21, 2008

Items arrived - parts missing, pair of inline skates received with two left skates. Appalled.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

Delivery took much longer than intimated and when I tried to track my goods online the tracking number stated was incorrect as it showed an order that was placed in November last year, I have never ordered from JJB online before. I was quite disappointed with the online experience as I do enjoy shopping in JJB stores.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jul 19, 2008

I ordered my childs Man Utd kit online and I was guaranted it to be delivered on Friday 19th. All his friends were wearing theirs on the date which had been bought instore. I have checked with JJB online, i have checked with lynx with the tracking number provided only to read that my order was delived last december DUH!!!, and finally with the local... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

I thought the post and packaging was very expensive.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 19, 2008

The tracking number given related to another person from a purchase in 2005
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 19, 2008

Excellent service, very quick and correct items received.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

All products were as described on the website. Good quality & prices. Items arrived quickly.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 17, 2008

can't believe i had to go online to order. my local stor in kendal did not have the right size but 2 other near stores did. they would not get them sent to the kendal store for me. unbelievable. no customer service. will buy elsewhere next time. ridiculous
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 16, 2008

The goods didn't arrive, after a couple of days I contacted Lynx/UPS. They promised to get back to me and didn't. Left it another couple of days contacted Lynx/UPS again - they blamed JJB and could not acknowledge they even had the goods. Promised a call back, didn't happen, called them back they informed me that the labelling was wrong and that if I... More
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