PC World Business Report Card & Customer Reviews

Ratings Report Card*

PC World Business PC World Business

Rated by
10,000 customers
since 2005
  • Overall Rating: 7.8Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 8.0On Time Delivery
  • Customer Support: 7.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 76% 77%
Neutral 5% 5% 5%
Negative 10% 19% 18%
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*Ratings are for the past 180 days only.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 08, 2008

The customer service staff didn't know when the delivery was going to be made. Expected delivery was said to be 2 weeks after i contacted customer service and that was a week after submitting the order.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 06, 2008

PCWB Website stated that the goods were in stock. The stock volume quoted was over 600. I ordered on the basis of the item being in stock and I was in time for a next day delivery, which I arranged. The goods did not arrive the next day. I was relying on PCWB being able to supply the goods I ordered within the time frame I expected. These goods where... More
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 05, 2008

PC World sent the invoice to an address I had clearly indicated was only the delivery address, which put me in an extremely awkward position with my employer (I ordered the equipment for my own business). I will not be shopping with PC World Business again.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2008

You had what I wanted, it came next day even though I ordered 2-5 days. Excellent service.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 05, 2008

It is vital to receive accurate information regarding an order status. It is clear to me that some members of your staff are not remotely interested in the quality of PCWB service. Seldom have I been so disappointed!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 04, 2008

Fantastic monitor, very competitive price, value for money and excellent service. Will be doing more business with PC World Business.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2008

I have ordered a gps for Archos 605 and have had no contact or details about when to expect it
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2008

This has not been good. I ordered the Kit on the 17th. An attempted delivery was amde on the 22nd by your carrier, DPD , who left a card. Several calls to their Number (0871 244 4442) failed to produce my goods. A call to your Ipswich office resulted in some acton, which, I understand was to cancel this order and raise another. That was done on Tuesday... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2008

Service and Stock Availability Excellent. Follow Up on Order Processing Very Good. Tracking delivery Good. But not so happy with their chosen delivery firm DPD. Difficult to contact them direct to establish time of delivery. Paid for next day , and it was just inside next day 17.40 del time. I stayed in all day . If I had known that they would be so... More
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 30, 2008

I don't like the sales calls
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