St John Street Cycles Report Card & Customer Reviews

Ratings Report Card*

St John Street Cycles St John Street Cycles

Rated by
5,000 customers
since 2008
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 94% 94%
Neutral — 1% 2%
Negative 9% 5% 4%
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*Ratings are for the past 180 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2009

Good service and very fast - will use this company again.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2009

Parts delivered in 2-3 days, as usual.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 29, 2009

Overall, this transaction went well and I am satisfied but I feel the shipping charge (£11) was high in relation to the weight of the items I ordered. I checked on similar items at another UK cycle parts seller website and their shipping cost was £5.75.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 29, 2009

Items I ordered which were specifically listed as in stock on the website were in fact out of stock. No backordering was available. However customer service made me aware of this effectively. Some places would just leave you hanging...
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2009

Always a pleasure to buy from them
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 27, 2009

Nice prices!
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jun 26, 2009

Why have a seperate invoice and delivery address if you are not going to use it. I am very disappointed and will certainly not use or reccomend this company to anyone else.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 24, 2009

Lang may yer lum reek - could n't do without St John Street
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 22, 2009

They originally sent the wrong item but were courteous and prompt in sorting the problem out. Would have preferred them to have got it right first time around, but hey, they are human (and seem like nice people to do busness with)
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 17, 2009

it was an easy process to follow
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