The Sports Authority Report Card & Customer Reviews

Ratings Report Card*

The Sports Authority The Sports Authority

Rated by
250,000 customers
since 1999
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 84% 88% 89%
Neutral 6% 5% 4%
Negative 10% 7% 7%
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*Ratings are for the past 180 days only.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jan 02, 2009

I was very suprised by the quickness and attentiveness shown regarding my order. It was the easiest thing I ever did.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jan 02, 2009

I did a survey after ordering my product and it told me I won 25 Dollars and to keep an eye on my email. I did not receive anything so I called customer service and told them what happened. They told me that they will tell there manager what happened and that I will be contacted in 24 to 72 hours and that was about 2 weeks ago and I got no phone call... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jan 02, 2009

Shopping experience was very good and found the web site most informative enabling me to decide which long board to buy for the purpose intended. You sent me an email earlier asking if product good. Snow too deep in CO for a test run to have been made so did not respond. My grandson, the recipient, was very taken with the board and I am sure it is fine... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jan 02, 2009

I was very pleased with the sled I ordered for one of our great-grandchildren. The sled is the envy of the other children.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jan 02, 2009

Sports Authority has received my response because I received an email from them regarding my response.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jan 02, 2009

The Customer Support rep. was polite and helpful.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jan 02, 2009

I came on Christmas Eve, much sooner than I expected! Thank you!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jan 02, 2009

I was very pleased my order arrived in time for Christmas!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jan 02, 2009

I ordered this as a gift. Sports Authority shipped the wrong size and has to be returned, it has to be credited back to my account and then make a new order. If lucky I can find this somewhere else and I won't have to order through you
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Jan 02, 2009

I was billed the wrong amount... My order was wrong and everything I have experienced seemed to go wrong
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