B&Q

B&Q reviews

Good
Good: 7.5/10
3,230 customers have rated this store since 2004
Customer Certified
B&Q
  • Address: 1 Hampshire Corporate Park Chandlers Ford, Eastleigh, Hampshire, SO53 3YX, UNITED KINGDOM
  • Tel: 0845 609 6688
  • Online: home.delivery@b-and-q.co.uk

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site

Payment Methods

  • Mastercard
  • Visa
  • Other Maestro (Switch), Delta, Solo

B&Q ratings

Summary

  • Overall rating
    7.5 /10
  • Would shop here again
    7.5 /10
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Shopping experience

  • Ease of finding what you’re looking for
    8.1 /10
  • Product selection
    8.2 /10
  • Clarity of product information
    8.0 /10
  • Product availability
    7.5 /10
  • Prices relative to other online retailers
    8.4 /10
  • Design of site
    8.1 /10
  • Shipping charges
    8.5 /10
  • Variety of shipping options
    7.8 /10
  • Charges stated clearly
    9.0 /10
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After order has been received

  • Order tracking
    6.6 /10
  • On time delivery
    7.7 /10
  • Customer support
    6.6 /10
  • Product met expectation
    8.0 /10
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Customer reviews for B&Q

  • 10/10 Review by: Verified customer

    All fine

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  • 10/10 Review by: paul

    Always found b and q helpfull and competitive

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  • 10/10 Review by: Verified customer

    I bought a £500 hob 4 years ago and yesterday 2 of the rings stopped working. On enquiry the manufacturer has ceased trading so B&Q can not help me. I have had to buy another hob, as it is kidney shaped, I am very restricted to what I can buy as a...

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  • 10/10 Review by: Vixen

    Unable to find item wanted in Chester store, but pleased to find I was able to buy online the furniture to match previous purchases a year or two ago. I also think that the quality and design of the Oslo range of furniture is exceptional for the...

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  • 1/10 Review by: none

    Don't like ordering on line in order to get free delivery!

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  • 8/10 Review by: Verified customer

    Satisfactory overall.

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  • 7/10 Review by: Yve

    Please sell shade replacements, we've had to purchase a new fitting just for the shades

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  • 8/10 Review by: BarryK

    Improve the search engine

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    There are no order tracking facilities on the site as far as I can see. It would be useful to have these and details of your order history

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  • 8/10 Review by: BarryK

    Search engine could be a bit smarter, had to go through all the doors to find the one I wanted as the search engine wouldn't come up with the door I wanted

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    Ordered on Saturday before 12.00, so expected delivery on Monday, chased on Monday to find delivery would be Tuesday, no reason given. On Wednesday got a call for a delivery firm who had another 6 doors to deliver to me. Told them to return to...

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  • 8/10 Review by: menzi

    I have to wait for my first delivery to give full feedback on the online ordering experience. Online ordering is only one part of the hole process. How will the items be delivered.

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