First Tunnels Polytunnels

First Tunnels Polytunnels reviews

Outstanding
Outstanding: 9.4/10
597 customers have rated this store since 2010
Customer Certified
First Tunnels Polytunnels
  • Address: First Tunnels Ltd Dixon Street, Barrowford, Lancashire, BB9 8PL, UNITED KINGDOM
  • Tel: 01282 601253
  • Online: sales@firsttunnels.co.uk

Ordering Methods

  • Online

Special Features

  • Secure Ordering/Payment

Delivery Methods

  • Standard Next Day Air
  • Standard Ground

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Personal Check
  • Other Paypal, Google Checkout

First Tunnels Polytunnels ratings

Summary

  • Overall rating
    9.4 /10
  • Would shop here again
    9.5 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.0 /10
  • Product selection
    9.1 /10
  • Clarity of product information
    9.1 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    8.9 /10
  • Shipping charges
    9.2 /10
  • Variety of shipping options
    8.5 /10
  • Charges stated clearly
    9.5 /10
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After order has been received

  • Order tracking
    9.0 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.3 /10
  • Product met expectation
    9.5 /10
Reviews

Customer reviews for First Tunnels Polytunnels

  • 9/10 Review by: Baron

    i built 4 tunnels several years ago one cover has split so replacement requied

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    product used before hope this lasts as long as previous

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your continued support. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 9/10 Review by: isa

    Great products, user friendly site. Expensive delivery.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback. We are delighted to hear you found our website user friendly. Customer service is extremely important to First Tunnels and if there is any part of the ordering/delivery process which does not meet our customers’ expectations, it is important that we are made aware of this. As all Shopzilla reviews are anonymous, I am unable to view your order details to justify the shipping charges (especially if you reside offshore) Please feel free to call our dedicated team on 01282 601253 to chat about your feedback regarding shipping charges. Thank you for your time
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  • 10/10 Review by: none

    We bought a polytunnel from you 5 years ago so wanted your product to repair small holes.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your additional order and continued support Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 9/10 Review by: Sandeep

    Excellent site. Very clear options. Intuitive to use. Sadly not as well advertised as it deserves to be.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback.We shall look forward to hearing from you again soon. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: al

    I was impressed with information, advice,and ease of ordering.

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    no problems, easy to order, prompt answer to my questions, very good service

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels. We are delighted to hear how impressed you have been with our user friendly website and shall look forward to hearing from you again in the future. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Verified customer

    Excellent advice and customer service before ordering

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for taking the time to share your smashing review on Shopzilla. Your invaluable feedback is important to ensure we continually deliver the service First Tunnels is renowned for. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Gardens by the Tay

    Great to find parts for 25mm tube tunnels most suppliers I usually use just cater for commercial sized tunnels

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels. Delighted to hear you found just what you were looking for. Brilliant! We shall look forward to hearing from you again soon. Kind regards www.FirstTunnels.co.uk
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  • 10/10 Review by: Mrs Hawkeye

    Found the website awkward to use as Chat Now came up but when I filled in my request, there was nothing to click on to "send". I ended up phoning company and girl who answered phone said Chat was not operating - so why did it come up on website!...

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your valued feedback. The "live" chat option is quite a new feature to the website. Thank you for bringing this to our attention. Great to hear our customer service team looked after you and we had just what you were looking for. Thank you for order. Kind regards www.FirstTunnels.co.uk
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  • 9/10 Review by: Verified customer

    First tunnels are the best i have seen so far

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for taking the time to share your feedback. What a super recommendation for First Tunnels. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: bonzo

    Good range of products and the web site is easy to use with plenty of information about the products

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    items I ordered arrived very quickly ahead of when I thought they would. Excellent sevice

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your super review and kind recommendation. Your support is very much appreciated by the First Tunnels team Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review