First Tunnels Polytunnels

First Tunnels Polytunnels reviews

Outstanding
Outstanding: 9.4/10
554 customers have rated this store since 2010
Customer Certified
Customer Certified
First Tunnels Polytunnels
  • Address: First Tunnels Ltd Dixon Street, Barrowford, Lancashire, BB9 8PL, UNITED KINGDOM
  • Tel: 01282 601253
  • Online: sales@firsttunnels.co.uk

Ordering Methods

  • Online

Special Features

  • Secure Ordering/Payment

Delivery Methods

  • Standard Next Day Air
  • Standard Ground

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Personal Check
  • Other Paypal, Google Checkout

First Tunnels Polytunnels ratings

Summary

  • Overall rating
    9.4 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.1 /10
  • Product selection
    9.2 /10
  • Clarity of product information
    9.2 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.0 /10
  • Shipping charges
    9.0 /10
  • Variety of shipping options
    8.4 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.1 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.2 /10
  • Product met expectation
    9.5 /10
Reviews

Customer reviews for First Tunnels Polytunnels

  • 9/10 Review by: Verified customer

    an easy to use service

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    First Tunnels Polytunnels
    Merchant response:
    Great to here how satisfied you have been with our user friendly website and efficient service. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: magreencoop

    brilliantly website-encourages and builds confidence in customer so we are more likely to come back

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    First Tunnels Polytunnels
    Merchant response:
    You have put a smile on quite a few faces with your kind words regarding our user friendly website. Thank you for sharing your superb feedback on Shopzilla. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Peggy

    Website very easy to use, lots of helpful information, good prices and delivery times.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your positive feedback. We are thrilled to hear how impressed you have been with our user friendly, informative website and efficient service. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 8/10 Review by: Verified customer

    home screens are far too cluttered difficult to initially find the area you are looking for, once in the correct area information is well laid out, but some customers may have given up on you by then.

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    First Tunnels Polytunnels
    Merchant response:
    As we are frequently complimented on our user friendly website, we would look to discuss your feedback. We do have a dedicated team on the other end of the telephone 7 days a week who are always happy to help. Orders can also be placed over the telephone should you wish to discuss additional details, delivery requirements or anything else Polytunnel related for that matter Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 7/10 Review by: Verified customer

    Your hot spot tape is expensive, I was able to get 8 rolls for less than the cost of 5 from you. Also, it would be helpful if it were possible to choose EXACTLY how many of a bracket type is needed (maybe with a drop-down box)rather than have to buy...

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback. At this point, we can’t be certain the quality and quantity of the Anti-Hot Spot tape is the exact same quality as ours and you do get what you pay for after all. To save time and reduce picking errors when packing orders, our clamps and fittings are featured in specific multiple packs on the website. However, we are only a phone call or an email away (we don’t bite), we’re more than happy to accommodate any specific requests our customers may have. It’s no trouble - Always happy to help where we can. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Verified customer

    This is the first order I have placed with the company and I hope they do not disappoint

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    First Tunnels Polytunnels
    Merchant response:
    Thank for your sharing your Shopzilla feedback. Please do not hesitate to call 01282 601253 should you have any questions at all. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Mr Charmer

    Absolutely brilliant company to order from. Loved the website, and better still the polytunnel exceeded expectations. Thanks guys and gals.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for sharing your terrific feedback on Shopzilla. We are thrilled to hear how impressed you have been with our quality products, user friendly website and efficient service. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 9/10 Review by: Verified customer

    Pleasant experience so far.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your positive feedback. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Hencoop

    I only purchased additional accessories for my First Tunnel polytunnel which had been given to me but will always go back to them especially when a new cover is required

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels. We are pleased to hear you found the accessories required to refurbish your Polytunnel. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Lou

    Incredibly helpful website and phone line Very easy to order exactly what I wanted and people available to answer immediately all the questions I had Very impressed and can't wait to start growing !!!!

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    First Tunnels Polytunnels
    Merchant response:
    What better way to learn about our company dependability, customer service and product quality than to hear it straight from our valued customers. Thank you for taking the time to share your smashing review on Shopzilla. Your continued support is very much appreciated by the First Tunnels team. Here’s to many super successful sowing, growing and harvesting years ahead! Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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