First Tunnels Polytunnels

First Tunnels Polytunnels reviews

Outstanding
Outstanding: 9.5/10
514 customers have rated this store since 2010
Customer Certified
Customer Certified
First Tunnels Polytunnels
  • Address: First Tunnels Ltd Dixon Street, Barrowford, Lancashire, BB9 8PL, UNITED KINGDOM
  • Tel: 01282 601253
  • Online: sales@firsttunnels.co.uk

Ordering Methods

  • Online

Special Features

  • Secure Ordering/Payment

Delivery Methods

  • Standard Next Day Air
  • Standard Ground

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Personal Check
  • Other Paypal, Google Checkout

First Tunnels Polytunnels ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.5 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.0 /10
  • Product selection
    9.2 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.7 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.0 /10
  • Shipping charges
    9.0 /10
  • Variety of shipping options
    8.3 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.2 /10
  • On time delivery
    9.3 /10
  • Customer support
    9.3 /10
  • Product met expectation
    9.6 /10
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Customer reviews for First Tunnels Polytunnels

  • 10/10 Review by: Verified customer

    The online videos are superb and really helped. I wasn't expecting it in time for the easter break but fortunately it arrived way ahead of the predicted 3 to 4 working daysVery happy with all the on line information prior to purchase too which...

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  • 9/10 Review by: Verified customer

    Difficult to answer all your questions when the product had not beendelivered yet

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  • 10/10 Review by: Zandra

    It wasent easy to figer the size

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  • 9/10 Review by: shazzer

    The site was easy to use and straight forwardI would have found it easier to be able to compare prices and sizes of polytunnel with a compare option that didnt need me have an account

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback. We are pleased to hear you found our website user friendly. Thank you for choosing First Tunnels. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Verified customer

    Very easy to order on line.

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  • 10/10 Review by: IdonthaveanicknamecallmeJim

    A very neat and clear site, loads of helpful videos and useful information. There were only two elements I could not find. One was how to put a 90 degree rotation in a replacement tube with flattened ends, (I sent for one flattened and one swaged...

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    Excellent in all respects, especially the website which enabled me to do the whole thing out of hours.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback. We are pleased to hear you found almost everything you were looking for on our user friendly informative website. We have a dedicated team on the other end of the telephone 7 days a week who are always happy to help. Orders can also be placed over the telephone should you wish to discuss additional details or delivery requirments before taking the plunge. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 9/10 Review by: Polly

    I was impressed with the site and the amount of detail and instructions given

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    It has been exactly what we required

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    First Tunnels Polytunnels
    Merchant response:
    We are delighted to hear how impressed you have been with our user friendly information website and comprehensive step by step construction manual. Excellent! Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 7/10 Review by: Josh E

    I think the self drilling screws are very unpractical. It would be a good idea to either make it clear that pilot drilling will be necessary or to supply oles with existing pilot holes. I didn't feel that the technician I spoke to was reassuring...

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    First Tunnels Polytunnels
    Merchant response:
    Customer feedback is an essential part of making sure our customers are always satisfied with all aspects of their experience with First Tunnels and without your feedback, we really wouldn’t know if we were getting it right or wrong, so thank you for taking the time to report this issue. Your comment regarding our technician is taken seriously, therefore we would look to discuss matters further to identify the issues you encountered. Please do not hesitate to call 01282 601253. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Verified customer

    Excellent service, not very often these days everything that you order come first time

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  • 8/10 Review by: Verified customer

    I'm still not sure if I have over-ordered as the online calculator seems a bit over generous to me

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