First Tunnels Polytunnels

First Tunnels Polytunnels reviews

Outstanding
Outstanding: 9.6/10
645 customers have rated this store since 2010
Customer Certified
First Tunnels Polytunnels
  • Address: First Tunnels Ltd Dixon Street, Barrowford, Lancashire, BB9 8PL, UNITED KINGDOM
  • Tel: 01282 601253
  • Online: sales@firsttunnels.co.uk

Ordering Methods

  • Online

Special Features

  • Secure Ordering/Payment

Delivery Methods

  • Standard Next Day Air
  • Standard Ground

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Personal Check
  • Other Paypal, Google Checkout

First Tunnels Polytunnels ratings

Summary

  • Overall rating
    9.6 /10
  • Would shop here again
    9.6 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.0 /10
  • Product selection
    9.2 /10
  • Clarity of product information
    9.2 /10
  • Product availability
    9.8 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.0 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    8.6 /10
  • Charges stated clearly
    9.5 /10
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After order has been received

  • Order tracking
    9.3 /10
  • On time delivery
    9.6 /10
  • Customer support
    9.4 /10
  • Product met expectation
    9.7 /10
Reviews

Customer reviews for First Tunnels Polytunnels

  • 10/10 Review by: Jo

    I am delighted with the product and very pleased with the customer service I received. The reason I had to return a product was user error which is due, in part, to there being so much information to take in at the ordering stage. I take full...

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for taking the time to share your valued feedback. Although our website is packed full of hints, tips and helpful product knowledge, we are sorry to hear an incorrect part was originally selected. Never the less, we are happy to hear our team looked after you and this was soon rectified. Thank you for your choosing First Tunnels, we shall look forward to hearing from you again in the future. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: elaine

    Excellent,clear web site for spare parts for first time poly tunnel user on local allotments.

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    An excellent, clear ,informative web site with clear illustrations and explanations.I enjoyed the helpful video.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for terrific feedback. We are delighted to hear how impressed you have been with our user friendly, informative website and supportive videos and instructions. Brilliant news! Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 9/10 Review by: Verified customer

    seems a very easy site to use looking forward to delivery

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    First Tunnels Polytunnels
    Merchant response:
    Thank for your feedback. Don't forget we have a construction helpline available 7 days a week. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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    Full review
  • 9/10 Review by: Verified customer

    The poly tunnel is great. The only thing I would suggest is that you refine your construction guidelines. They can be confusing. We finished building our poly tunnel over 4 weekends and it would be helpful for future purchasers to advise them...

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback. We appreciate that putting anything together you’re not used to can initially feel a tad overwhelming and we are conscious that there are many factors and variables that influence the work involved when constructing a Polytunnel. Digging conditions, weather, the way it’s secured to the ground, DIY capabilities and size of Polytunnel all contribute to the length of time it can take, so it would be wrong for us to advise a specific timescale. For example a 6ft x 8ft base rail version Polytunnel would require 6 holes digging where as a 30ft x 90ft long would require 32 holes – phew! Sorry, there is no definite answer. Thank you for your order. Here's to growing all year round whatever the weather! Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 9/10 Review by: Verified customer

    Great site, but some of the web page don't work on older browsers.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for taking the time to share your invaluable feedback. As customer service is naturally very important here at First Tunnels, it would be extremley helpful if you could let us know which pages you struggled to load. This way, we get our "techy" team to double check if there are any "blips" at our end. Please feel free to call our dedicated team on 01282 601253 to discuss this. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Jonesy

    Brilliant product!

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels. We are delighted to hear how impressed you have been with the quality of our products. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Verified customer

    I am more than happy with the service,helpful website and very quick delivery

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels and many thanks for sharing your positive feedback. We are delighted to hear how impressed you have been with our efficient, helpful service. We shall look forward to hearing from you again soon. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: Mamabear

    I have found my ordering experience with Polytunnels very straight forward. I am hoping the product will be as good as it looks in brochure and as easy to erect as stated.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels. We are pleased to hear you found our website user friendly and the ordering process fuss free. We are just at the other end of the phone 7 days a week should you have any questions whilst constructing your new Polytunnel.Kind regards www.FirstTunnels.co.uk sales@FirstTunnels.co.uk
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  • 10/10 Review by: Tom

    Your website should be up there for others to worship, it's the easiest to use with fabulous calculators and helpful vids and wizgidgets! Thank you. Excited to see my old house on the "how to measure for new polythene" video! You and Lanlee are...

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    First Tunnels Polytunnels
    Merchant response:
    Thanks ever so much for your glowing feedback. We are over the moon to hear how impressed you have been with our user friendly, informative website. Fantastic!! Thank you for your continued support. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
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  • 10/10 Review by: TGK

    Excellent, well thought out site, with lots of useful, additional information easily to hand.

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    First Tunnels Polytunnels
    Merchant response:
    Thank you for taking the time to share your positive feedback. We are pleased to hear how impressed you have been with our user friendly, informative website Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review