First Tunnels Polytunnels

First Tunnels Polytunnels reviews

Outstanding
Outstanding: 9.6/10
647 customers have rated this store since 2010
Customer Certified
First Tunnels Polytunnels
  • Address: First Tunnels Ltd Dixon Street, Barrowford, Lancashire, BB9 8PL, UNITED KINGDOM
  • Tel: 01282 601253
  • Online: sales@firsttunnels.co.uk

Ordering Methods

  • Online

Special Features

  • Secure Ordering/Payment

Delivery Methods

  • Standard Next Day Air
  • Standard Ground

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Personal Check
  • Other Paypal, Google Checkout

First Tunnels Polytunnels ratings

Summary

  • Overall rating
    9.6 /10
  • Would shop here again
    9.6 /10
Shopping Cart Icon

Shopping experience

  • Ease of finding what you’re looking for
    9.0 /10
  • Product selection
    9.2 /10
  • Clarity of product information
    9.2 /10
  • Product availability
    9.8 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    8.9 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    8.6 /10
  • Charges stated clearly
    9.5 /10
Truck Icon

After order has been received

  • Order tracking
    9.3 /10
  • On time delivery
    9.5 /10
  • Customer support
    9.4 /10
  • Product met expectation
    9.7 /10
Reviews

Customer reviews for First Tunnels Polytunnels

  • 9/10 Review by: Scrags

    As this is my first purchase from First Tunnels I will have to wait until after delivery before I can give an honest appraisal.

    Shopping Cart Icon
    Full review
  • 8/10 Review by: BRIAN

    I found your web site somewhat confusing. i.e.you don't always navigate back to the previous page if you change your mind. Also I had to set the basket up twice as after putting in the polythene I said I wished to continue purchasing but I totally...

    Shopping Cart Icon
    Full review
  • 9/10 Review by: lucinda

    I first used this company nearly twenty years ago and had good service from them. This is why I decided to use them again.

    Shopping Cart Icon
    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels once again. Your continued support is very much appreciated by the FT team. We shall look forward to hearing from you again very soon. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 10/10 Review by: Verified customer

    Extremely pleased delivery is free despite us living in Scottish highlands.

    Shopping Cart Icon
    First Tunnels Polytunnels
    Merchant response:
    Thank you for choosing First Tunnels and many thanks for sharing your positive feedback regarding our efficient delivery service. We shall look forward to hearing from you again soon. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 9/10 Review by: Verified customer

    As a new customer I don't have any comments.

    Shopping Cart Icon
    First Tunnels Polytunnels
    Merchant response:
    Our office hours are Monday - Saturday 8.30am - 5pm should you have any questions at all. We also have a weekend construction helpline should you require any technical assistance. Thank you for choosing First Tunnels. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 10/10 Review by: pete c

    Once phoned polytunnels soon rectified missing bits

    Truck Icon
    First Tunnels Polytunnels
    Merchant response:
    Happy to know the team looked after you when you called. I trust everything is now in order. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 10/10 Review by: Jo

    I am delighted with the product and very pleased with the customer service I received. The reason I had to return a product was user error which is due, in part, to there being so much information to take in at the ordering stage. I take full...

    Truck Icon
    First Tunnels Polytunnels
    Merchant response:
    Thank you for taking the time to share your valued feedback. Although our website is packed full of hints, tips and helpful product knowledge, we are sorry to hear an incorrect part was originally selected. Never the less, we are happy to hear our team looked after you and this was soon rectified. Thank you for your choosing First Tunnels, we shall look forward to hearing from you again in the future. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 10/10 Review by: elaine

    Excellent,clear web site for spare parts for first time poly tunnel user on local allotments.

    Shopping Cart Icon

    An excellent, clear ,informative web site with clear illustrations and explanations.I enjoyed the helpful video.

    Truck Icon
    First Tunnels Polytunnels
    Merchant response:
    Thank you for terrific feedback. We are delighted to hear how impressed you have been with our user friendly, informative website and supportive videos and instructions. Brilliant news! Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 9/10 Review by: Verified customer

    seems a very easy site to use looking forward to delivery

    Shopping Cart Icon
    First Tunnels Polytunnels
    Merchant response:
    Thank for your feedback. Don't forget we have a construction helpline available 7 days a week. Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review
  • 9/10 Review by: Verified customer

    The poly tunnel is great. The only thing I would suggest is that you refine your construction guidelines. They can be confusing. We finished building our poly tunnel over 4 weekends and it would be helpful for future purchasers to advise them...

    Truck Icon
    First Tunnels Polytunnels
    Merchant response:
    Thank you for your feedback. We appreciate that putting anything together you’re not used to can initially feel a tad overwhelming and we are conscious that there are many factors and variables that influence the work involved when constructing a Polytunnel. Digging conditions, weather, the way it’s secured to the ground, DIY capabilities and size of Polytunnel all contribute to the length of time it can take, so it would be wrong for us to advise a specific timescale. For example a 6ft x 8ft base rail version Polytunnel would require 6 holes digging where as a 30ft x 90ft long would require 32 holes – phew! Sorry, there is no definite answer. Thank you for your order. Here's to growing all year round whatever the weather! Kind regards www.FirstTunnels.co.uk Sales@FirstTunnels.co.uk
    Full review
    Full review