Lovehoney

Lovehoney reviews

Outstanding
Outstanding: 9.4/10
82,891 customers have rated this store since 2004
Customer Certified
Customer Certified
Lovehoney
  • Address: Lovehoney Ltd Unit A, Locksbrook Road, Bath, Avon, BA1 3EN, UNITED KINGDOM
  • Tel: 0800 915 6635
  • Online: customercare@lovehoney.co.uk

Sexy and secure adult shopping. LoveHoney sells a wide range of sex toys, lingerie, erotic gifts, condoms, lubricants, books and DVDs. Price promise, same-day despatch, free delivery and total privacy guaranteed. Winner of DTI Best Ecommerce Site Award 2004.

Lovehoney ratings

Summary

  • Overall rating
    9.4 /10
  • Would shop here again
    9.6 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.2 /10
  • Product selection
    9.2 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.5 /10
  • Prices relative to other online retailers
    9.0 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.3 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.4 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.4 /10
  • Product met expectation
    9.2 /10
Reviews

Customer reviews for Lovehoney

  • 10/10 Review by: Pulls

    Amazing

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  • 10/10 Review by: Mich

    1st time purchasing from Lovehoney & I can not fault it in any way. Fantastic range of products, I was very pleased with the price & am looking forward to reciving my parcel so I can put my items to use !!

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  • 10/10 Review by: Verified customer

    I had a slight problem getting a discount code to work - I contacted customer support and had fantastic help- sorted issue out in minutes (late at night !) - very satisfactory customer experience.

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  • 1/10 Review by: can't remember!

    I purchased a vibrator and it came in an unsealed box. The box had come open in transit and the vibrator was half out of the box. Anyone could have used it and sent it back to love honey prior to it being sent to me- or even taken it out to look at....

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    Lovehoney
    Merchant response:
    Hi there, thank you for taking the time to leave us your feedback. I am terribly sorry to hear that you were disappointed by your purchase. Please be assured that none of our products that are returned and have been used are sent out to another customer. If we receive a used item back as a return, it is either recycled or sent back to the original supplier for a replacement. Not all of our products are plastic sealed or vacuum packed as this is the way they come packaged directly from the manufacturers and we are firm believers in cutting down on waste so do not add any extra packaging, especially as the majority of it is non-recyclable. If you have not yet done so, please contact us by email to customercare@lovehoney.co.uk or by calling us free on 0800 915 6635. All items are covered by a 365 return policy so we are happy to replace or refund you if you are not happy. Once again, I do apologize about this. Best regards, Armel - Lovehoney Customer Care
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  • 10/10 Review by: LittleOne76

    Love everything about lovehoney...excellent!

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  • 10/10 Review by: llam

    Great online store, amazing quality products! Lovehoneys items are just as good as more popular sex toy shops but for a fraction of the price.

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  • 10/10 Review by: Verified customer

    I absolutley love lovehoney and its products its amazing totally revived my sex life and sex drive thank you

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  • 10/10 Review by: Brad40

    Excellent choice on styles colours and sizes, always delivered fast and efficient Highly recommend this site to anyone

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  • 10/10 Review by: MikeyG

    The video about the product was clear and straightforward. We found the choice of products easy to narrow down through Lovehoney's descriptions.

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  • 10/10 Review by: Verified customer

    Great, quick, simple service.

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