Sarenza.co.uk Report Card and Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.4 8.4 10
Sarenza.co.uk
Shopzilla Certified Ribbon Shopzilla Certified
Over 1,000 customers have rated this store since 2009
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.3
On Time Delivery: 7.9
Customer Support: 7.9
Products Met Expectations: 8.5

*Ratings are for the past 365 days only.

Symbol Key

Shopzilla Certified Ribbon Shopzilla Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to Shopzilla.co.uk directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sarenza.co.uk

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-22
Great quality items,very happy to shop at sarenza,thank you
10 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-22
This last order was very good but the prvious order Ihad a lot of problems with.
8 10
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 5 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
2013-05-21
Ordered with express (next day delivery at 12:30pm). Paid by Paypal for guaranteed payment. Order accepted & acknowledged ok. 24 hours later Sarenza sent email saying additional ID required - obviously this makes a nonsense of accepting next day...
10
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
2013-05-20
My only niggle is that I was advised that the it took 3 working days to process my order, and then it wasn't collected by DHL for another 2 working days.Otherwise, very happy.
7 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-19
Very, very happy to find a product no longer available elsewhere. Very pleased with the cost of the item and the free shipping
10 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-18
product was excellent
10 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-18
Since it is very difficult to find size 2.5 shoes in UK, Sarenza is very helpful for me. Please do not cut out those small sizes.
10 10
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-15
My first time to use shopzilla very pleased
10 10
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
2013-05-15
Awful customer service model- offered discount on future purchases, however I intend never to use the service again. You knowingly sent me a faulty product (I know this because the size only became available when somebody else returned the product...
2 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-15
Great price , free and prompt delivery free returns available,. Couldn't ask for more!
10 10