Sarenza.co.uk Report Card and Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 8.4 8.4 10
Sarenza.co.uk
Shopzilla Certified Ribbon Shopzilla Certified
Over 1,000 customers have rated this store since 2009
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.3
On Time Delivery: 7.9
Customer Support: 7.9
Products Met Expectations: 8.5

*Ratings are for the past 365 days only.

Symbol Key

Shopzilla Certified Ribbon Shopzilla Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to Shopzilla.co.uk directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Sarenza.co.uk

Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-15
My first time to use shopzilla very pleased
10 10
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
2013-05-15
Awful customer service model- offered discount on future purchases, however I intend never to use the service again. You knowingly sent me a faulty product (I know this because the size only became available when somebody else returned the product...
2 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-15
Great price , free and prompt delivery free returns available,. Couldn't ask for more!
10 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-14
A faultless experience.
10 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
2013-05-13
Thank you, very prompt service. Goods are as advertised
9 10
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 6 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-11
Love the shoes! They took longer than claimed to be delivered (maybe it was Bank Holiday delay), though that wasn't an issue - I just began to be a little concerned. Impossible to "track" via DHL - the site didn't work.
9 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 2 Products Met Expectations
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Online Shopper
2013-05-11
Only low score is on product itself which was a sandal but cross over strap dis proportionally wide ruined look and fit of sandal. Service both delivery, return and refund can not be faulted
7 10
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
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Online Shopper
2013-05-10
The delivery was very slow to arrive compared with other online companies. They sent the wrong size shoes. The returns system is bizarre and would not work. Impossible to print out returns label on either personal computer or business computer...
1 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-09
Delivery took a little longer than I expected but there was a bank holiday. Although the tracking was DHL the package was delivered by Yodel. The delivery man left the package with a neighbour two doors away which I am very happy with but the...
10 10
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
2013-05-09
Just disappointed it took 12 days to arrive , hAd no idea how to contact and was worried. Happy with the product.
4 10