DIY TOOLS Report Card and Customer Reviews
Store Details
Store Ratings* Summary
Overall Rating:
10
10
DIY TOOLS
/mid--82371/store
Shopzilla Certified
Over 2,500 customers have rated this store since 2004
Shopzilla Certified
Over 2,500 customers have rated this store since 2004
| Would Shop Here Again | On Time Delivery |
Customer Support |
Products Met Expectations |
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*Ratings are for the past 365 days only.
Symbol Key
Shopzilla Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to Shopzilla.co.uk directly at the point-of-sale check-out.
Outstanding
Good
Satisfactory
Poor
Reviews of DIY TOOLS
Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-03-23
DIY TOOLS was let down by their supplier Draper tools. I finally cancelled my order after waiting 10 weeks for a Multimeter. I emailed DIY TOOLS advising them of my decision on the 11/03/13 saying i do not hold them responsible for the supply issue,...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-03-05
Ordered goods and tried to pay by credit or debit card but site would not allow. Sent cheque, no goods received, sent 4 emails to query - NO RESPONSE.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-23
I wantd to purchase by credit card - the site failed to accpet any of my credit cards all of whicha re valid nad routinely in use. I placed the order and then sent an email asking if I could pay by credit card over the phone. I have had no reply...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-11
Despite ordering an item which was claimed to be in stock with 2-3 day delivery, 8 working days later it has still not arrived. Emails to the company are unanswered, the telephone is answered by machine and then cut off (10 attempts today) Worst...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-11
Order not delivered and I believe the company is now in administration. The only good news is that they did not cash my cheque.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-07
Phone call was not answerede-mail 7/12/12 said a few days as it was out of stocke-mail 10/01/13 said it would be first class delievery 4-5 dayslast chase up e-mail not answeredPal pal does not show tranaction as it is past 45 days.Still not had...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-07
Order take, money, taken but no sign of goods. Emailed them and had no response. Phoned them and was repeatedly cut off after 13 seconds on hold. I am becoming extremely angry
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-05
Been two weeks since my order. Have not received it or any contact from DIY tools even though I have emailed them. Very dissatisfied and will be contacting paypal for a refund.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-03
very hard to do this review as it been 9 days since i placed my order and have not seen or heard anything about the order,even though i'v tried to contact custom service,so very disappoited to say the least !!!
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-02-02
I have not yet received my order placed on 19th January, and have had no communication at all regarding delivery from DIY tools, even though two emails have been sent by me asking for details.
10
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