B&Q Report Card and Customer Reviews
Store Details
Store Ratings* Summary
Overall Rating:
10
10
| Would Shop Here Again | On Time Delivery |
Customer Support |
Products Met Expectations |
|---|---|---|---|
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*Ratings are for the past 365 days only.
Symbol Key
Shopzilla Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to Shopzilla.co.uk directly at the point-of-sale check-out.
Outstanding
Good
Satisfactory
Poor
Reviews of B&Q
Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-05-11
I was ver satisfied with this purchase in all aspects, other than that I would have liked a more precise delivery time.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-05-08
The product was damaged. I was lucky to get it, however it was on reserve and collect.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-05-05
Tried to buy product in store with over 60 card but not available, staff not helpful about ordering "could not say when it will be I. Stock"' went home and ordered on line for almost immediate delivery. Have been back to store 3 times and also tried...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-04-28
Product (a marble fireplace surround) did not indicate it would be self-assembly and in 3 packages which were very heavy. The packaging did not contain assembly instructions so had to telephone for these. The instructions were very basic and I had...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-04-16
Good product, excellent delivery service.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-04-15
product satisfactory and resevevd efficiently. member of staff phoned promptly confirming order was available to collect. very efficient service thank you
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-03-31
The mesh panel was damaged, but I replaced it.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-03-14
the goods where due to be delivered on thursday dumped on door step on monday they where in one box on opening it all the plinths ordered where wet according to your customer service they check with night freight they said they had not recieved...
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-01-25
Good product. Well built and easy to assemble. Good value for money.
10
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Would Shop Here Again
On Time Delivery
Customer Support
Products Met Expectations
Read full review |
Online Shopper
2013-01-16
We used the reserve and collect option on the website and when we got to the store the items were £126 more expensive than they were when we placeed the order. They argued that the price may change and is what it is in store, but we feel that a...
10
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