Lovehoney Report Card and Customer Reviews

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Store Ratings* Summary

Overall Rating: Overall rating: 9.4 9.4 10
Lovehoney
Shopzilla Certified Ribbon Shopzilla Certified
Over 50,000 customers have rated this store since 2004
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.5
On Time Delivery: 9.6
Customer Support: 9.3
Products Met Expectations: 9.1
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*Ratings are for the past 365 days only.

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Shopzilla Certified Ribbon Shopzilla Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to Shopzilla.co.uk directly at the point-of-sale check-out.

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Reviews of Lovehoney

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
All toys except one were amazing thank you :-)
10 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
I would like to see a better range of collars and cuffs. Tasteful and not too tacky would be fantastic.
9 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 7 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
The item I am returning was too big, but waOils have been perfect otherwise
7 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
The shipment did not arrive on the estimated date. It arrived three days later. However, I don't place that blame on Lovehoney. In my experience, the Royal and US mail systems are slow to coordinate.
9 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
Fantastic experience, highly recommended.
10 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
top retailer thank you
9 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
Came early then expected very impressed as this is the fort time I've used this site
10 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
Order was incorrect but rectified quicklyWell done LH Trading
10 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 9 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
Very happy with LoveHony's service, as ever,
9 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Read full review 		Online Shopper
2013-05-18
Very Pleased with items ordered, delivered on scheduled date and well packaged. Will be uses Lovehoney again in the near future.
10 10
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