Variety Report Card and Customer Reviews

Store Details

Store Ratings* Summary

Overall Rating: Overall rating: 7.3 7.3 10
Variety
Shopzilla Certified Ribbon Shopzilla Certified
Over 250 customers have rated this store since 2010
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 7.1
On Time Delivery: 7.5
Customer Support: 6.7
Products Met Expectations: 8

*Ratings are for the past 365 days only.

Symbol Key

Shopzilla Certified Ribbon Shopzilla Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to Shopzilla.co.uk directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of Variety

Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
2013-06-17
When placing the order it said there were 4 in stock, obviously stock counts are incorrect.
4 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
2013-06-14
The tracking message continued to say 'processing'. A message to indicate 'packed' despatched' with the courier etc would be useful.
9 10
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 8 Customer Support
Products Met Expectations 7 Products Met Expectations
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Online Shopper
2013-06-11
Basic bed was fine. Some slight damage to paintwork
8 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
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Online Shopper
2013-06-01
Delivery was prompt and the courrier asked me to check for damage befor signing for the item.The wesite was clear about the advailabity of the headboard and delivery time.
9 10
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-27
There was some damage to a couple on the roofing sections & my installers had to glue some bits together. The instructions were not easy to follow & it was easier to put together in a different order from those suggested.It looks stunning now it's...
9 10
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 5 Products Met Expectations
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Online Shopper
2013-05-27
they state that the item will be there within 3-5 days- I had to call them three times as the item did not arrive until two weeks late.My first call was to be returned as the representative 'did not know anything'- that didn't happen. Second call...
1 10
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 7 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 2 Products Met Expectations
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Online Shopper
2013-05-17
The bedside cabinet arrived with very little packaging and was damaged. They initially offered a 10% discount which we declined. They then told us their supplier had no more stock and offered a somewhat larger discount. To save our son further...
1 10
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
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Online Shopper
2013-05-15
This is the first time I have used Variety and I shall definitely be using them again.
10 10
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
2013-05-13
I am never purchasing anything ever again from Variety! I ordered a product online and after days they email me stating the product is out of stock. Why advertise a product that is out of stock as it is available?! But the worse part is that they...
1 10
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 0 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 0 Products Met Expectations
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Online Shopper
2013-05-08
The item arrived damaged, upon contacting custome service I had a quick and efficient resolution and a new item is on it's way. Fingers crossed this one isn't the same.
10